Trust and transparency

01 Our coaches

GAPLESS is an open platform: any coach can sign up, from beginner to professional. What is not open is the label they carry. Every coach permanently displays a tier, visible on their profile and in the listings. That tier is not self-declared: it is earned.

Every coach starts at the Beginner tier. They then move up on a single criterion: coaching hours actually completed over a full calendar month, applied the month after. Rating plays no part in the tier. The reviews left by their students are shown alongside it, as a trust signal. A review is only possible after a session booked and completed through GAPLESS: each review is tied to a paid booking, which makes self-reviews and bought reviews impossible.

An established coach (professional player, team coach, anyone with a verifiable track record) may apply to enter directly at the Intermediate or Certified tier. In that case they go through a verification interview with the GAPLESS team before the profile goes live: proof of their background, references, a practical assessment. Without that validation, they start at the Beginner tier like everyone else.

RANK I

Beginner

• Entry tier: every newly registered coach
• Under 30 h of coaching completed over the past month
• No minimum rating required
• Identity verified by Stripe (KYC) before any payout

RANK II

Intermediate

• 30 h of coaching completed in a calendar month, applied the month after
• No minimum rating: only delivered hours count
• Drops back to Beginner the month after one under 30 h
• Or direct entry after a verification interview

RANK III

Certified

• Granted on request, after a manual review by GAPLESS
• Never removed automatically once obtained
• A long, steady track record, not one good month
• Or direct entry after a verification interview

02 Your data

You sign in by email or through Discord (OAuth). Here is exactly what we collect at that point:

And nothing else. We do not ask for your legal name, your postal address or your phone number to create an account. We do not read your Discord messages, your servers or your friend list: the Discord authorisation is limited to your account's public identity.

Data minimisation: we only collect what the service needs to work. Two exceptions, imposed by law rather than by us: date of birth, requested at the first paid order, and the identity and tax details of a coach who wants to get paid, sent directly to Stripe for the mandatory verification. Full details are in the privacy policy.

03 GDPR compliance

GAPLESS processes your data under the General Data Protection Regulation (Regulation EU 2016/679) and the French Data Protection Act No. 78-17 of 6 January 1978, as amended. The data controller is Nathan Manteau EI, trading as Gapless (SIREN 105445175, Albi, France).

To exercise any of these rights, one email to support@gapless.gg is enough, no forms, no pointless paperwork. We answer within 30 days at most, as required by Article 12 of the GDPR.

What remains after an account is deleted

When your account is closed, your data is deleted or anonymised within 12 months at most. Two exceptions, again imposed by law: accounting and tax records (invoices, commissions) are kept for 10 years, and technical logs for 12 months. Nothing else survives the closure of the account.

If an answer does not satisfy you, you may lodge a complaint with the French data protection authority, the CNIL: cnil.fr.