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Terms and Conditions of Sale (T&Cs)

Version 1.1, last updated:

1. Seller / scope

These T&Cs govern sales made through gapless.gg, operated by Nathan Manteau EI (trading name Gapless), SIRET 10544517500018, rue de Terssac, 81000 Albi, support@gapless.gg.

They apply to any purchase made by a User (the "Customer"), most often acting as a consumer.

2. Products and services

  • Coaching sessions: services provided by independent Coaches, at the rate set by each Coach.
  • Coaching packs / programs: one-off or as a monthly subscription, at the rate set by the Coach.
  • Premium subscriptions: Player Pro (€9.99/month), Player Elite (€29.99/month), Coach Pro (€39.99/month), Coach Elite (€60/month).
  • PC Optimization: one-time technical service (€20).

For sessions and packs, GAPLESS acts as an intermediary: the service is provided by the Coach. GAPLESS charges a commission (see Coach Contract).

Booking fee. A fixed booking fee of 0,50 € is charged to the Customer on every payment, whatever its object: coaching session, pack, purchase of a single video or of a playlist. This fee is GAPLESS's own remuneration, is added to the price set by the Coach, appears as a separate line before the payment is validated, and is included neither in the commission base nor in the payout to the Coach. It is due whatever the Customer's subscription, Player Pro and Player Elite included.

3. Customer capacity and orders placed by a minor

3.1 The Customer declares that they have the legal capacity to enter into a contract within the meaning of Articles 1145 et seq. of the French Civil Code.

3.2 Where the beneficiary of the service is a minor, the Customer is their legal guardian. The guardian contracts in their own name, accepts these Terms and Conditions of Sale, and remains solely liable for the price. The minor beneficiary is not a party to the contract.

3.3 No order may be validated from an account declared as belonging to a minor that has not undergone the validation provided for in Article 4.3 of the Terms of Use.

3.4 The Customer warrants that they are the holder of the payment method used, or that they have the express authorization of its holder. In the event of a payment dispute on the grounds that the payment method was used without its holder's authorization, GAPLESS reserves the right to immediately suspend the account concerned, to refuse any subsequent order, and to claim from the Customer reimbursement of the amounts corresponding to the services actually performed as well as the bank fees incurred.

3.5 In accordance with Article 1149 paragraph 3 of the French Civil Code, GAPLESS draws the attention of legal guardians to the fact that a mere declaration of majority by a minor does not prevent the cancellation of the contract. The validation procedure provided for in Article 4.3 of the Terms of Use is specifically intended to prevent this situation; it is the legal guardian's responsibility to ensure that the minor in their care complies with it.

4. Prices

Prices are stated in euros. VAT is not applicable (art. 293 B of the CGI, basic exemption scheme). The prices of sessions/packs are set freely by the Coaches.

5. Order and payment

  • Payment is made online via Stripe, an approved payment provider. GAPLESS does not store card data and does not hold the funds.
  • The order is confirmed after payment validation. A summary is provided to the Customer.

6. Subscriptions (Premium and subscription packs)

  • Subscriptions are monthly with automatic renewal: the card is charged each month until cancellation.
  • The Customer may cancel at any time from their account / the management portal. Cancellation takes effect at the end of the current period already paid for; no pro-rata refund is due for the period started, unless otherwise required by law.

7. Right of withdrawal

In accordance with the French Consumer Code, the consumer generally has a 14-day period to withdraw from a distance purchase.

Exceptions / waiver: for services fully performed before the end of the period and whose performance began with the Customer's express agreement and express waiver of their right of withdrawal, as well as for digital content supplied immediately, the right of withdrawal does not apply. By booking a session, an immediately-executed pack, a subscription starting at once, or PC Optimization, the Customer requests immediate performance and acknowledges losing their right of withdrawal once the service has started/been provided.

8. Cancellation and refund

  • Sessions: free cancellation up to 24 hours before (full refund); between 6 and 24 hours before, 50% of the session price; less than 6 hours before or once started, no refund; the 0,50 € booking fee is retained when the Customer cancels; Coach cancellation or no-show, whenever it happens → full refund to the Customer, booking fee included.
  • Coaching packs / subscriptions: a pack is a monthly subscription whose content is freely defined and described by the Coach. The Coach must provide the service in accordance with this description. The amounts collected may be withheld by GAPLESS during a verification period before being paid out to the Coach. If the service does not conform to the description: amicable agreement, or a full or pro-rata refund for the unfulfilled portion, with the Coach receiving payment only for the service actually provided. The Customer may cancel the subscription at any time (commitment limited to the current period).
  • PC Optimization: non-refundable service. In the event of a problem attributable to the optimization, GAPLESS provides free assistance to correct/adjust the configuration.
  • Disputes: in the event of a service not provided or manifestly non-conforming, GAPLESS examines the request and may issue a full or partial refund.
  • Refunds are made via Stripe to the original payment method.

9. Complaints and consumer mediation

Any complaint: support@gapless.gg. In the event of an unresolved dispute, the consumer may use a consumer mediator free of charge; the details of the mediator appointed by GAPLESS will be published on this page as soon as they are in place. The consumer may also use the European online dispute resolution (ODR) platform: ec.europa.eu/consumers/odr.

10. Liability

GAPLESS is not responsible for the intrinsic quality of the services provided by the Coaches, beyond its role as intermediary and trusted third party and the applicable legal obligations.

11. Applicable law

These T&Cs are governed by French law.